ezspin1 Privacy Policy

1 Introduction

ezspin1 ("we", "us", "our", or "ezspin1") operates the online gaming platform accessible at https://ezspin1.co and its associated mobile-optimised interfaces. This Privacy Policy ("Policy") describes how ezspin1 collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", or "User") who register for or use any part of the ezspin1 platform, including the casino, sportsbook, jackpot games, slots, VIP programme, and any related services.

By registering for an ezspin1 account or using the platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ezspin1 platform.

This Policy should be read alongside the ezspin1 Terms and Conditions and Responsible Gaming Policy. All three documents together govern your relationship with ezspin1.

2 Personal Data We Collect

ezspin1 collects the following categories of personal data in connection with the operation of our platform:

ezspin1 does not collect sensitive personal data (such as health information, religious beliefs, or biometric data) unless required to fulfil a specific legal obligation, in which case you will be separately informed.

3 How We Collect Your Data

ezspin1 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access or use the ezspin1 platform, including IP address, device identifiers, browser information, and session activity logs.
• Payment processors: Transactional data received from our authorised payment service providers (including Touch 'n Go eWallet, Boost, DuitNow, and FPX-linked Malaysian banks) necessary to process and reconcile your deposits and withdrawals.
• Identity verification partners: Where required for Know Your Customer (KYC) compliance, data may be verified or supplemented by authorised identity verification service providers acting on our behalf.
• Cookies and similar technologies: As described in Section 7 of this Policy.

4 How We Use Your Personal Data

ezspin1 processes your personal data for the following purposes:

• To create, verify, and manage your ezspin1 account, including age verification to confirm you meet the minimum age requirement of 21 years;
• To process deposits and withdrawals via your chosen Malaysian payment methods and to maintain accurate financial records;
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations;
• To provide, personalise, and improve the ezspin1 platform, including game recommendations and VIP programme management;
• To communicate with you about your account, transactions, security alerts, and platform updates;
• To detect, investigate, and prevent fraudulent activity, unauthorised account access, and breaches of our Terms and Conditions;
• To operate responsible gaming tools, including deposit limits, session time monitoring, cool-off periods, and self-exclusion processes;
• To send promotional communications where you have opted in to receive marketing messages — you may unsubscribe at any time;
• To respond to and resolve customer support queries and complaints;
• To analyse platform usage patterns for security, performance improvement, and business analytics purposes.

5 Legal Basis for Processing

ezspin1 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the ezspin1 Terms and Conditions, including account operation and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML, KYC, and gaming authority reporting obligations.
• Legitimate interests: Processing necessary for ezspin1's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
• Consent: Processing for marketing communications and certain cookie usage, where your prior consent has been obtained and may be withdrawn at any time.

6 Sharing Your Personal Data

ezspin1 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual and technical safeguards:

• Payment service providers: To process your deposits and withdrawals via Touch 'n Go eWallet, Boost, DuitNow, Maybank, CIMB, Public Bank, and other authorised payment methods.
• Identity verification providers: To fulfil KYC and age verification requirements as required by our regulatory obligations.
• Game content providers: Certain gameplay data may be processed by our licensed game studio partners (e.g. Pragmatic Play, PG Soft, Evolution) to deliver their games on the ezspin1 platform.
• Regulatory and law enforcement authorities: Where we are required by applicable law, court order, or regulatory demand to disclose personal data.
• Service providers and technology partners: Third-party vendors engaged by ezspin1 to provide infrastructure, analytics, security, or customer support services, each bound by confidentiality and data protection obligations.

Any third party that receives your personal data is contractually required to handle it in accordance with applicable data protection law and solely for the purposes for which it was shared.

7 Cookies & Tracking Technologies

ezspin1 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the ezspin1 platform, including session management and authentication. These cannot be disabled without affecting core platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the platform, helping us identify and fix errors, measure page load performance, and optimise the user experience.
• Functionality cookies: Used to remember your preferences, such as language settings, to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate usage patterns and platform performance. Data collected via analytics cookies is anonymised and does not identify individual users.

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some ezspin1 features.

8 Data Security

ezspin1 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ezspin1 servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Continuous monitoring of our infrastructure for security threats and anomalous access patterns;
• Regular security assessments and penetration testing conducted by qualified security professionals.

While ezspin1 takes reasonable steps to protect your personal data, no method of electronic storage or transmission over the internet is completely secure. You are responsible for maintaining the security of your ezspin1 account credentials. If you suspect any unauthorised access to your account, please contact our support team immediately.

9 Data Retention

ezspin1 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or for such longer period as may be required by applicable law or regulatory obligation. In general:

• Account data is retained for the duration of your active account and for a period of up to seven (7) years following account closure, as required by applicable AML regulations;
• Financial transaction records are retained for a minimum of five (5) years following each transaction;
• Customer support communications are retained for up to three (3) years following resolution of the relevant enquiry;
• Technical and log data is typically retained for no more than twelve (12) months.

Upon expiry of applicable retention periods, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

10 Your Rights

Subject to applicable law and certain limited exceptions, you have the following rights in respect of your personal data held by ezspin1:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days.

11 Children & Minors

The ezspin1 platform is strictly intended for adults. We do not knowingly collect personal data from individuals under the age of 21 years. All registrations require confirmation of the player's date of birth, and we conduct identity verification checks to enforce this age restriction.

If ezspin1 becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to close the relevant account, reverse any transactions, and delete the data in question. If you believe a minor has registered on ezspin1, please notify our support team immediately.

12 Changes to This Policy

ezspin1 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way we collect, use, or protect your personal data — we will provide notice to registered players via email or platform notification prior to the changes taking effect.

We encourage you to review this Policy periodically to stay informed about how ezspin1 protects your data. Continued use of the ezspin1 platform following any amendment constitutes your acceptance of the updated Policy. The "Last Updated" date at the top of this page reflects the most recent revision.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ezspin1, please contact our support team:

Email: [email protected]

Live chat is available 24 hours a day, seven days a week via the ezspin1 platform. Written enquiries will be acknowledged within 24 hours and substantively addressed within 30 days.